Frequently Asked Questions From Our Clients:

Q: What cleaning tasks do you perform?

A: Our cleaning teams tackle a variety of tasks, including cleaning and polishing appliances, countertops, cabinets, and floors. We also wipe down cabinet fronts, tables and chairs, clean microwaves inside and out, remove trash, and replace liners.

Q: How many cleaners will be in my home?

A: We send a team of 2 to 3 trained and insured employees to ensure your home is cleaned efficiently and thoroughly.

Q: How do you communicate with clients?

A: We prefer text and/or email and send reminders via text/email but we can accommodate whatever is easiest for you. If we cannot reach your preferred method of contact, we will follow up using the second, and third forms of contact you have listed.

Q: Do you offer a satisfaction guarantee?

A: Absolutely! We are confident in the quality of our service. If you’re not happy with any area we’ve cleaned, simply let us know within 24 hours, and we’ll reclean it free of charge.

Q: What payment methods do you accept?

A: Our new policy, begining in January 2026, requires all new oncoming clients leave a credit card on file with us. We charge a one time monthly fee for weekly/biweekly/ or monthly cleaning services on the first day of every month. Please reach out if there is an issue and we will gladly discuss any options. (we have grandfathered in our current clients and their current forms of payments)

Q: What happens if I miss a scheduled cleaning that has already been paid for?

A: While we like to promise we will never miss a cleaning, sometimes things happen. When they do we will always try to reschedule at your convenience. If for some reason this is not possible, the payment will carry over as a credit on your account for the following month.

Q: What do I need to do before you come?

A: To maximize cleaning time and ensure we can tackle everything on your list, we kindly ask that you pick up personal items like clothes, toys, and valuables beforehand. Our cleaners work within a specific timeframe per job, and a clear space allows them to focus on thorough and detailed cleaning. Since we’re unfamiliar with the specific layout of your home, picking up beforehand helps us avoid spending time locating items and allows us to prioritize cleaning tasks.

Q: Do I have to be home for my cleaning appointment?

A: No, you don’t! In fact, many clients prefer the convenience of not being home during the cleaning. As Jessica R., a homeowner, says: “It’s the best feeling EVER to come home after my house was just cleaned! It usually brings tears to my eyes because I get that entire night to spend with my family.”

Q: What if my scheduled cleaning falls on a holiday?

A: No worries! We will contact you to reschedule for earlier or later that week, at your convenience. We try to be as flexible as possible while also being good to our staff who enjoys their time with family as well.

Q: Will my space be cleaned to absolute perfection, every time?

A: We would love to be able to promise perfection, however that would require a ton of time and in turn a ton of money! ( that, frankly, neither of us have) So we promise the next best thing; Should you ever notice anything that we missed or isn’t up to the standards we promise, just give us a call and we will always make things right.

Q: Am I required to sign a contract?

A: No way! We do not believe in contracts, we just ask for the common courtesy that you give us 30 day notice before cancelling your services. This allows us the time to replace the gap you will leave in our cleaners schedule.

Q: How will your cleaning crew access my home?

A: For a smooth cleaning experience, we prefer secure access to your home through either a key we hold on your behalf or a unique door access code. This allows our cleaning crew to arrive and get started on sparkling up your place without any delays.

We understand that not everyone feels comfortable with these options. If you prefer, we can also clean your home when you are present or if you leave the door unlocked for our arrival window. However, to ensure our cleaners’ time is respected and prevent scheduling disruptions, please note that a cleaning fee of $60 and up to the full amount will still be charged if no one is present and we cannot access the home during our scheduled window.

Q: When will my cleaners arrive?

A: We’ll send a confirmation email 24 hours before your appointment with an estimated arrival window. While unforeseen circumstances like traffic or prior appointments can occasionally impact arrival times, we strive for punctuality and clear communication.

Q: Will I have the same cleaners every time?

A: We maintain a team of highly trained and insured cleaning professionals. While we can’t guarantee the same cleaner each visit, you can be assured of consistent quality service from our dedicated team.

Q: What Happens if my card is declined?

A: If for any reason you believe your card will not process please reach out in advance and let us know. We can take another form of payment or find another viable solution. If your payment is declined on the day payments are processed and we do not have a back up form of payment or another plan in place you will be subject to a “returned check fee” and subject to termination of services.

Q: Do you offer one-time cleaning services?

A: Absolutely! We’re happy to accommodate one-time cleaning requests. Please note that introductory discounts typically only apply to recurring service plans.

If you have any more questions that weren’t answered please feel free to contact us via inquire@flawlesscleanings.com and we will gladly answer any further questions you may have.

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