Updated August 2025

1. Access & Scheduling

• Clients must provide access to the home at the scheduled time (via key, code, or in-person).

• If our team cannot access the home within 15 minutes of arrival, the appointment will be marked as a lock-out and a $60 fee will apply.

• We require at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 48 hours’ notice may be subject to a fee equivelant to the full service amount.

2. Payment

• Payment is due on the day of service unless otherwise arranged.

• Unpaid balances may result in paused service until the account is current.

• Late payments may be subject to a non-refundable $35 late fee once your account hits 24 hours past due.

3. Service Scope

• Standard/maintenance cleanings are designed for homes already in reasonable condition.

• Services are performed according to the selected package (maintenance, deep clean, move-in/move-out, post-construction).

• If conditions exceed the scope of service (excessive clutter, dishes, pet accidents, biohazards, etc.), we may adjust the appointment to fit the scheduled time, skip certain areas, or reclassify the appointment as a deep cleaning at additional cost.

4. Surface Accessibility

• Our team requires surfaces (counters, sinks, and floors) to be accessible.

• If surfaces are blocked by clutter, dishes, or personal items, we will clean around them where possible and in such cases cannot guarantee completion of the entire scope originally agreed upon.

• Dishwashing, laundry, and decluttering are not included in standard packages but can be added for an additional fee.

5. Health & Safety

• For health and safety reasons, we cannot handle human/animal waste, mold infestations, heavy insect activity, or other hazardous conditions.

• If such conditions are present, we reserve the right to stop service, reschedule, and/or reclassify the appointment. We reserve the right to charge for our time effort, and travel if conditions cause the appointment to be cut short, or rescheduled.

6. Quality & Satisfaction

• If you are unsatisfied with your cleaning, please contact us within 24 hours so we can address it.

• Adjustments or re-cleans cannot be guaranteed if reported after this timeframe.

• If the conditions of the home are not prepared for the type of cleaning scheduled we cannot guarantee satisfaction.

7. Pets

• Pets are welcome! Please secure pets that may be anxious, aggressive, or prone to escape during service.

• We are not responsible for pet behavior, accidents, or escape during our time in the home.

8. Liability

• We are insured and bonded.

• We cannot be responsible for fragile or sentimental items not properly secured.

• Please let us know in advance if there are any items that should not be touched.

9. Recurring Service

• Recurring maintenance services require the home to be maintained between visits.

• If a home requires catch-up cleaning (e.g., after a party, vacation, or heavy use), the visit may be billed at a deep clean rate.

10. Right to Refuse Service

• We reserve the right to refuse or terminate service if conditions are unsafe, unsanitary, or if a client behaves inappropriately toward our staff.